Privacy Policy

I & E HAULAGE UK LIMITED (“I&E Haulage”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a transport quotation, communicate with our team or otherwise interact with us.

For the purposes of UK data protection law, I & E HAULAGE UK LIMITED is the data controller in relation to the personal information described in this policy.

1. Company details

Legal name: I & E HAULAGE UK LIMITED
Company number: 07409742
Registered office: Artisans’ House, 7 Queensbridge, Northampton, Northamptonshire, NN4 7BF, United Kingdom
Operating Centre: Old Hansons Concrete Yard, Corby, NN18 8AA, United Kingdom
Email: contact@iehaulage.uk
Telephone: 01604 599950

2. Personal information we collect

Depending on how you use our website or contact us, we may collect:

  • your name;
  • company name;
  • email address;
  • telephone number;
  • collection and delivery locations or postcodes;
  • transport requirements;
  • details about loads, goods, deliveries or requested services;
  • information contained in messages or enquiries you send to us;
  • information submitted through our recruitment forms;
  • IP address, browser, device and basic technical information;
  • cookie and website-usage information, where applicable;
  • records of correspondence between you and I&E Haulage.

Please do not submit information that is not necessary for your enquiry.

3. How we collect your information

We may collect personal information:

  • when you complete a website form;
  • when you request a quotation;
  • when you contact us by telephone, email or WhatsApp;
  • when you submit a recruitment application or register your interest in employment;
  • when you interact with our website;
  • when another organisation legitimately provides your details to us in connection with a transport or business enquiry.

4. How we use personal information

We may use your personal information to:

  • respond to enquiries;
  • prepare and discuss transport quotations;
  • understand your transport requirements;
  • arrange or administer transport services;
  • communicate with customers, prospective customers, suppliers and business contacts;
  • manage recruitment enquiries and applications;
  • maintain records relating to our business activities;
  • operate, maintain and protect our website;
  • prevent fraud, misuse and security incidents;
  • comply with legal and regulatory requirements;
  • establish, exercise or defend legal claims.

We do not sell personal information.

5. Lawful bases for processing

Depending on the circumstances, we process personal information on one or more of the following lawful bases:

Contract and pre-contractual steps
Where processing is necessary to take steps requested by you before entering into a contract or to perform a contract.

Legitimate interests
Where processing is necessary for our legitimate business interests, including responding to business enquiries, managing customer relationships, operating our transport business, maintaining website security and communicating with business contacts, provided those interests are not overridden by your rights and interests.

Legal obligation
Where we are required to process information in order to comply with UK law or regulatory requirements.

Consent
Where applicable, for example where consent is required for certain non-essential cookies or particular communications. You may withdraw consent at any time.

6. Request a Quote forms

When you submit a transport quotation request, we may collect your name, company name, contact details, collection and delivery details, transport requirements and information about the relevant load or delivery.

We use this information to assess your enquiry, communicate with you and determine whether we are able to provide the requested transport service.

Submitting a quotation request does not create a binding transport contract.

7. Recruitment information

If you apply for work or register your interest in driving opportunities with I&E Haulage, we will process your information for recruitment purposes.

More information is available in our separate Recruitment Privacy Notice.

8. Sharing personal information

Where necessary, we may share information with:

  • employees and authorised personnel of I&E Haulage;
  • website hosting and technology providers;
  • email and communications providers;
  • IT, website maintenance and technical support providers;
  • professional advisers such as accountants, solicitors or insurers;
  • operational partners or subcontractors where necessary in connection with transport services;
  • regulators, law-enforcement authorities, courts or government bodies where required by law.

We require service providers handling personal information on our behalf to process it appropriately and securely.

9. International transfers

Some technology or communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law, including by relying on recognised adequacy arrangements or appropriate contractual safeguards where required.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general approach:

  • general enquiries may be retained for up to 24 months after the last meaningful communication;
  • quotation and customer information may be retained for longer where necessary for contractual, accounting, insurance, regulatory or legal purposes;
  • recruitment information is handled in accordance with our Recruitment Privacy Notice;
  • technical and security records are retained only for the period reasonably required for website operation and security;
  • information may be retained for longer where necessary to establish, exercise or defend legal claims.

We periodically review information and delete or anonymise information that is no longer required.

11. Security

We take reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information in certain circumstances;
  • request restriction of processing;
  • object to certain processing;
  • request transfer of information where the right to data portability applies;
  • withdraw consent where processing is based on consent;
  • complain about how your personal information has been handled.

These rights are subject to conditions and exemptions under applicable law. The ICO identifies these as core individual rights under the UK GDPR.

To exercise your rights, contact:

ie.haulage@hotmail.co.uk

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

14. Cookies

Our website may use cookies and similar technologies.

For more information about the technologies used, their purposes and how you can manage your preferences, please see our Cookie Policy.

15. Third-party websites and services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by the relevant third party before providing personal information.

16. Children

Our website and services are intended for businesses, commercial customers and professional drivers.

We do not knowingly use the website to collect personal information from children.

17. Automated decision-making

We do not use information submitted through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or applicable law.

The date shown at the top of this page indicates when the policy was last updated.

19. Contact us

For privacy questions or requests, contact:

I & E HAULAGE UK LIMITED
Artisans’ House
7 Queensbridge
Northampton
Northamptonshire
NN4 7BF
United Kingdom

Email: contact@iehaulage.uk
Telephone: 01604 599950

Last updated: 19 August 2026